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Cancellations & Refunds
Below are New Horizons Philadelphia Cancellation and Refund Policies.
If you have any questions, please do not hesitate to contact us.
Corporate Cancellation Policy
Cancellation Policy for open enrollment Application/Technical classes:
Please notify New Horizons more than ten (10) business days in advance of your scheduled class, should you need to cancel or reschedule your reservation. This will secure transfer or refund of your tuition. If a client chooses to cancel less than ten (10) business days prior to the scheduled training date, the client acknowledges responsibility to pay a fee representing 100% of the total amount due and an additional $50.00 no show fee will be incurred. Companies who are redeeming prepaid coupons for classes will be charged one voucher per day of class for canceling less than ten (10) business days prior to the scheduled training date. Vouchers or Coupons are valid for 1 year from date of purchase.
Late Policy:
Please arrive 20 minutes prior to you class time. If you arrive 15 minutes late, we may give your seat away to another student on stand-by. If you arrive 30 minutes late you may not be admitted.
Consumer Cancellation Policy
Refund Policy
If a student cancels within five business days from the date of enrollment (defined as the date of enrollment agreement signature by both parties) but prior to beginning of the program, moneys paid to the school shall be refunded 100%. If the student cancels 7 days prior to the first day of course, the school will be allowed to charge a $50 fee to cover administrative fees.
If a student enrolls and withdraws or discontinues after the first course of the program has begun but prior to the completion of the program, the following minimum refunds apply:
- For a student withdrawing from or discontinuing the program during the first seven calendar days of the program, the tuition charges refunded by the school shall be at least 75% of the tuition for the program.
- For a student withdrawing from or discontinuing the program after the first seven calendar days, but within the first 25% of the program, the tuition charges refunded by the school shall be at least 55% of the tuition for the program.
- For a student withdrawing from or discontinuing the program after 25%, but within 50% of the program, the tuition charges refunded by the school shall be at least 30% of the tuition for the program.
- For a student withdrawing from or discontinuing the program after 50%, the student is entitled to no refund.
- In the event that a student is absent from class (excused or unexcused) more than 20% of the total course hours and/or labs the student will be withdrawn from the course with the requirement of retaking the course.
The official date of withdrawal for the purpose of a refund shall be the last recorded date of attendance. All refunds due shall be made within 30 – 60 days of written notification.
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